Frequently asked questions (FAQ)

I deliver within Germany and to countries outside the EU – for example to Switzerland, the United Kingdom, Norway and the USA. You can see all countries I deliver to in the country selection under “Shipping” in the cart.

How much does shipping cost? You can calculate the shipping costs in the cart before you order: select your country under “Shipping”, enter your town and postcode and click “Update”. The shipping costs are then shown and added to the total.

To other EU countries, I currently only deliver to dealers who resell the goods. More on this under Do you deliver to other EU countries?

Yes, but currently only to dealers. For many years I shipped to all EU countries. Since 12 August 2026, the new EU Packaging and Packaging Waste Regulation (PPWR) has applied. For every delivery to private customers, I would have to appoint an authorised representative in the respective EU country. Unfortunately, this is not feasible for a small business like mine.

For dealers: I am happy to continue supplying dealers. To do so, please enter your valid VAT identification number when ordering and confirm at checkout that you will resell the goods. The delivery is then made without German VAT.

Tip for private customers: Have your order delivered to an address in Germany, for example to a DHL Packstation, to friends or acquaintances, or to a provider who forwards parcels to you. In border regions, a PO box or pick-up address on the German side is also an option. For these deliveries I charge German VAT.

How to order to a DHL Packstation: You need a free DHL customer account with a post number (Postnummer). According to DHL, you can also register with a foreign ID card or passport. At checkout, enter the word “Packstation” with the number of the Packstation in the street field, for example “Packstation 123”, plus the postcode and town of the Packstation. The field for your DHL post number then appears below. You can enter the Packstation as your only address or as a different delivery address.

Current status (21.10.2026): The European Parliament (20.10.2026) and the Council of the EU (21.10.2026) both want to temporarily exempt small businesses from the requirement to appoint a representative, but with different thresholds. Until a final agreement is reached, the requirement remains unchanged. As soon as the exemption is adopted, I will resume deliveries to all customers in the EU.

There is a petition on this topic calling for a moratorium on cross-border EPR fees and a proportionate solution for small businesses: Petition on change.org

Dispatch: Items that are in stock are shipped on the same working day, or at the latest on the next working day.

Always complete: I always ship your order complete – there are no partial deliveries. If an item from your order is currently unavailable, I wait until everything is here and then send it all together. In the meantime, you can see the current status at any time in your customer account or under Check order.

Shipping method: I ship parcels with DHL – abroad with DHL Parcel International Premium. Small, inexpensive items are sent as Warenpost (small parcel). This keeps shipping costs low for you, but can take a little longer than a parcel.

Transit time: How long the parcel takes depends on DHL and the destination country. Within Germany, it usually arrives within one to two working days. For international Premium parcels, DHL states transit times such as these:

• Switzerland: 2–3 working days
• United Kingdom: 3–4 working days
• Norway: 4–6 working days
• USA: 5–8 working days

In practice, however, it often takes longer. Especially for countries outside the EU, the parcel also has to clear customs. So it is best to allow a few extra working days.

You can find the transit times for all countries in the official DHL overview.

As soon as I have handed your parcel over to DHL, you will find the tracking number under Check order – and, if you have a customer account, also under “My account”. A click on the number takes you straight to DHL shipment tracking.

A small note on shipment tracking: With DHL, it sometimes takes a while for the status to change. Your parcel may appear to “stand still” for a day even though it has long been on its way to you. This is quite normal and usually no cause for concern.

Please understand that I cannot see any more than what is shown in DHL shipment tracking – once the parcel is with DHL, I unfortunately have no further insight. So please give the parcel a few working days. If nothing at all happens after that, feel free to contact me and I will take care of it.

That depends on the destination country:

USA: For deliveries to the USA, I charge a customs and handling fee of 15% of the goods value plus shipping. You will see this amount in your cart before you place your order. I ship duties paid with DHL (PDDP), so as a rule there are no further import charges for you on delivery. This way you know your total cost before you order.

All other countries outside the EU (e.g. Switzerland, United Kingdom, Norway): Here I ship without duties and taxes paid. Import duties and fees of the destination country are due on delivery and must be paid by the recipient.

If you would like to see the prices for your country, simply enter your delivery country in the cart. The shop will then recalculate all prices automatically. This is how it works:

1. Add the items you want to your cart and open it using the cart icon at the top right.
2. In the “Cart totals” box, under “Shipment”, click the link “Calculate shipping”.
3. Select your country under “Country / Region” and enter your town and postcode.
4. Click “Update”.

You will then see the item prices, the shipping costs and the total for your country before you place your order. If you want to change the country later, click “Change address” in the same place. You can also enter your country only at checkout. The delivery address is what counts there, and the prices are adjusted in the same way.

The country selection appears in the cart as soon as it contains at least one item. You can remove items again at any time without placing an order.

Why does the price change?

The product pages always show the price including 19% German VAT. Deliveries to countries outside the European Union, for example Switzerland, Liechtenstein, the United Kingdom, Norway, Iceland or the USA, are exempt from German VAT. As soon as you enter one of these countries in the cart or at checkout, the shop automatically deducts the German VAT and all prices are reduced accordingly.

What will be added in my country?

On import, your country usually charges its own taxes and, where applicable, customs duties. These are generally collected by the carrier on delivery, often together with a handling fee. The amount depends on the rules of your country.

Exception USA: For deliveries to the USA, I charge a customs and handling fee of 15% of the goods value and shipping. It appears as a separate line in your cart. Your parcel is delivered with duties paid, so as a rule there are no further costs for you on delivery.

If you have any questions about the costs for your country, please feel free to contact me.

Dealers from other EU countries who enter a valid VAT identification number when ordering also pay no German VAT. It is deducted at checkout as soon as the number has been entered.